In this episode of AgileNEXT, Rob Richman, independent consultant, joins Daniel and Stephen and talks to us about Agile and the Agile ecosystem. Some topics include:
- Agile and culture while working at Zappos.com
- Culture Hacking
Keynote Speaker and Culture Architect. Author of the Culture Blueprint.
Robert has spoken to and consulted for Google, Toyota, Whole Foods, Eli Lilly, Tony Robbins, Harvard’s Innovation Lab, the Corporate Executive Board and many others.
Tony Hsieh of Zappos.com asked Robert Richman to turn the Zappos culture and service into a business itself. They created Zappos Insights – the B2B wing of Zappos.com training thousands of companies in culture, engagement, customer service, leadership and innovation. Robert grew the business from a proof of concept to a multi-million dollar company (And it remains the only additional revenue source for Zappos.com besides consumer goods).